Assisting Individuals in Crisis

ICISF & University of Maryland Certified Training

Master foundational one-on-one crisis intervention and psychological first aid. Designed for first responders, healthcare professionals, corporate teams, and peer support leads, this course provides a structured framework to stabilize distressed individuals, assess risk, and mitigate acute stress reactions.

  • Duration: 2 Days (13 Contact Hours / 1.3 General CEUs)

  • Format: Virtual Classroom (Global) or Onsite Corporate Delivery

  • Accreditation: International Critical Incident Stress Foundation (ICISF) & University of Maryland, Baltimore County (UMBC)

  • Prerequisites: None

Course Overview & Key Benefits

When a critical incident occurs, immediate, structured individual intervention can mean the difference between rapid recovery and long-term psychological dysfunction. This course introduces the core concepts of Crisis Intervention, Psychological First Aid, and acute stress management, providing practical tools for peer support personnel and crisis responders.

Key Learning Objectives:

  • Understand the crisis continuum, acute stress reactions, and trauma response.

  • Master the SAFER-R model for structured one-on-one crisis intervention.

  • Execute effective suicide risk assessment and triage protocols.

  • Differentiate between everyday communication and specialized crisis intervention.

  • Identify when and how to refer individuals to professional clinical resources.

Comprehensive Syllabus Breakdown

Module 1: Foundations of Crisis Intervention & Psychological First Aid

  • Definition of crisis, critical incidents, and Critical Incident Stress Management (CISM).

  • Psychological First Aid (PFA) principles and core objectives.

  • Understanding stress response: Acute Stress, Post-Traumatic Stress, and Burnout.

Module 2: The SAFER-R Model for Individual Intervention

  • S - Stabilize: Environment and psychological safety.

  • A - Acknowledge: Active listening and crisis communication strategies.

  • F - Facilitate: Problem-solving and identifying coping strategies.

  • E - Encourage: Action plans and self-efficacy.

  • R - Recovery / Referral: Determining readiness and connecting to professional care.

Module 3: Specialized Interventions & High-Risk Scenarios

  • Suicide risk assessment, triage, and immediate stabilization.

  • Managing intense emotional responses, anger, and shock.

  • Boundary management, ethical considerations, and CISM practitioner self-care.

Who Should Attend?

  • First Responders (Police, Fire, EMS, Corrections, Dispatch)

  • Healthcare Workers, Nursing Staff, and Emergency Department Personnel

  • Peer Support Team Members & Employee Assistance Program (EAP) Staff

  • Corporate HR, Safety Officers, and Crisis Response Leads

  • Military Personnel & Chaplaincy

  • Members of the General Public

Registration & Inquiry Form Section

Bring This Course to Your Team or Join an Upcoming Open Session

Gain the confidence and skills to assist individuals in their time of greatest need.

  • Individual Seat Price: $325 CAD (CEU Certificates Included)

  • Group / Onsite Inquiries: Customized team training packages available for organizations.

Participant Notice: This course explores sensitive topics related to trauma and crisis intervention. By signing up, you acknowledge potential exposure to traumatic material, agree to take 100% responsibility for your own self-care, and release all organizers and instructors from any liability or claims.